FAQ's

We want your shopping experience with Gayle's Fashions to be as smooth and enjoyable as possible! Below are answers to some of our most common questions.

Shipping Questions

Where do you ship?

We ship to Canada and the USA only.

How much does shipping cost?

  • Shipping charges are based on the weight of your package and your location.
  • Free shipping is available for Canadian orders of $200 or more (before taxes).

What carrier do you use?

We ship via Canada Post. During unexpected disruptions (e.g., strikes), we may switch to UPS to ensure timely delivery.

How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number. Use this to track your package through Canada Post or UPS, depending on the carrier.

When will my order arrive?

  • Orders placed on weekdays are shipped the next business day.
  • Orders placed on weekends are shipped the following Monday.
  • Delivery times vary based on your location, and estimates will be provided during checkout.

Returns & Exchanges

What is your return policy?

We understand that sometimes things don’t work out. Visit our Return Policy page for full details on how to return or exchange your item.

Can I return items purchased online?

Yes! Returns for online purchases follow the same guidelines as in-store returns. Be sure to initiate your return within the specified time frame.

What if my item is damaged or defective?

We’re here to help! Please email us at gaylesfashions@outlook.com with a description of the issue and a photo, and we’ll assist you with a replacement or exchange.

Order Questions

Can I change or cancel my order?

If you need to make changes, contact us as soon as possible at gaylesfashions@outlook.com. We’ll do our best to assist before your order is shipped.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure checkout.

Do you offer gift cards?

Yes, we do! At this time, we only offer handwritten gift cards in-store. However, if you can’t make it to the store, give us a call, and we’ll happily make a plan to assist you! 💌

Product Care

How do I care for my new clothing?

Each item may have specific care instructions. Check the label for details, and when in doubt, gentle washing and air drying are usually best for longevity.

Are your items true to size?

We carry various brands, so sizing may vary. If you’re unsure, feel free to reach out to us for guidance—we’re happy to help!

Other Questions

How can I contact you?

We’d love to hear from you!

Do you offer sales or promotions?

Yes, we occasionally run sales and promotions! Be sure to sign up for our newsletter to stay updated on the latest deals and events.

If you have any other questions, don’t hesitate to reach out. We’re always happy to help! 💕